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Terms and Conditions of Use Terms and Conditions of Use These Terms and Conditions of Use shall apply to Your use of the website located at www.greenmetropolis.com and its related domains ("GreenMetropolis"). By using the GreenMetropolis website You agree to be bound by the terms and conditions and use set out below. If You do not wish to be bound by these terms and conditions, You may not use the GreenMetropolis website. Please read these Terms and Conditions of Use carefully as they contain important information regarding your legal rights, obligations, limitations and exclusions of using this website. 1. DEFINITIONS "You/Your" means You, the user, "We/Us" means Site 'GreenMetropolis' (also known as "GreenMetropolis.co.uk" and "GreenMetropolis.com") and its members. "User Information" means the personal details which may be provided by You to Us via the website. "Users" means the users of GreenMetropolis website collectively and/or individually as the context admits. "Website" means a site on the World Wide Web. The Site 'GreenMetropolis' (also known as "GreenMetropolis.co.uk" and "GreenMetropolis.com") is owned and operated by Green Metropolis Limited ("GreenMetropolis.com"). 2. REGISTRATION In order to buy or sell books through GreenMetropolis.com or to use our forum, you must register as a member. Persons under the age of 18 are not eligible to use our services and must not attempt to register. All members must have a UK registered home address We shall be under no obligation to register you as a customer of our business. We reserve the right to suspend or terminate your account with us. If your account has been suspended or terminated you may not re-register with us without our prior consent. 3. PRIVACY GreenMetropolis.com is committed in providing a safe and secure site and ensuring that your information is secure at all times. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and store online. Once you've registered you can start buying and selling books and start benefiting from the GreenMetropolis.com community. You can also update or change your details or register an alternative delivery address at any time by using the member's administration section. All personal records are held on our secure server and not released to any third party without your expressed permission. When buying books, we only release your delivery details (delivery name and delivery address) to the seller to enable carriage of your books. Remember you may enter different delivery details to that of your registered name and home address. At no time do we release your e-mail address or contact telephone number. All credit/debit card information is fully encrypted in transmission to Barclays Bank Merchant Services so that at no time is it visible to any third party. No credit/debit card information is ever stored on our servers. As your transactions are always with GreenMetropolis.com and not with individual buyers or sellers, no one other than GreenMetropolis.com ever has access to your bank details. We comply with applicable UK Data Protection legislation in place in respect of any personal information relating to You gathered by Us. Please use the Contact Us section of the GreenMetropolis website to notify Us of any changes to the information You have previously given or if You wish to withdraw Your consent to Our using the User Information for the stated purposes or for any form of promotional contact. Please use the ‘Report’ button to report any breaches in Privacy or to report any thread which you feel is in breach of our Terms and Conditions. 4. SAFETY We give Our ongoing commitment to ensuring through Our policy of safety that You can use the GreenMetropolis website with confidence. As with all Forums, when using the GreenMetropolis Forum, You should always take the following precautions: Keep Your identity private. Do not give out Your home address, telephone number, e-mail address, date of birth or credit card details. never get together with someone You meet online. do not reply to any messages that are hostile, rude or inappropriate, or in any way make you feel uncomfortable. Instead, let us know about them by using the ‘Report’ button on the GreenMetropolis Forum website. 5. ACCEPTABLE USE We insist that any use by You of the GreenMetropolis website shall be in accordance with the following conditions: You must not post or transmit through the GreenMetropolis website any defamatory, threatening, obscene, harmful or pornographic material or material which would violate or infringe in any way upon the rights of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause distress or inconvenience or which do not comply with all relevant laws. You must not post messages that are vulgar, crude, sexist, racist, homophobic, unlawful, infringing, abusive, threatening, offensive, invasive of privacy or publicity rights, hateful or racially, ethically or otherwise objectionable. You must always treat other Users with respect. You shall not post or otherwise make available on the GreenMetropolis website any material that is in proper and inappropriate and you must not do the following: post content in a language other than English; post content that violates the legal rights of others, in particular, material that contains the intellectual property rights of third parties unless you have obtained all necessary licences and consents to use such content; advertise, promote or offer to sell any goods or services. You may not copy, download, reproduce, republish, broadcast, transmit in any manner whatsoever, any material on the GreenMetropolis website except as is strictly necessary for Your own personal non-commercial home use. You must not post any URL links to third party websites, adverts to commercial websites or general marketing material. Any Users attempting to promote third party websites excessively or in a way which could be construed as advertising are liable to have their right to post removed. You may not register multiple accounts on the GreenMetropolis Forums, part of the GreenMetropolis website. Any Users found to have registered more than one account on the GreenMetropolis Forums are liable to have their right to post removed. By posting on the GreenMetropolis Forums website, you grant us a non-exclusive, perpetual, royalty-free, world-wide licence to use, reproduce, modify, adapt, translate, publish, distribute and display any content you submit to us in any format now known or later developed. If you do not want to grant us these rights, please do not submit your content to us. 6. CONTRACT BETWEEN US WHEN BUYING A BOOK If you buy a book from us the following terms will apply :- The Contract between us: We must receive payment of the whole of the price for the books that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you have provided on your registration form. Our acceptance of your order brings into existence a legally binding contract between us. Price: The prices payable for books that you order are as set out in our website, at the time of the order. All prices include the cost of delivery unless otherwise specified at the time of ordering. Any discounts or special offers are applied to the whole order and not to specific books within the order. Where an order needs to be cancelled or substituted, which has originally received a discount or special offer, then the discount or special offer will be pro-rated across all the books within the order. Delivery of books to you: We will deliver the books ordered by you to the address you give us for delivery at the time you make your order, once an order has been made, you may not alter the delivery address. Delivery will be made as soon as possible after your order is accepted and in any event within 28 days of your order. If for whatever reason we are unable to complete your order within 28 days from your specified seller, we will endeavor to source a replacement order of similar quality at the same price or less, or we will cancel your order and issue a full refund to your account. Although every attempt is made to ensure the book images and book details are accurately displayed on our website, we cannot guarantee their authenticity, as publishers do occasionally change minor details without always using a new ISBN, therefore please note book cover images and details displayed are for illustration purposes only, and may differ to that of the actual book received, buyers should therefore check, using our ‘Ask a Question’ feature, before placing the order, to check the publication/book cover details. You will become the owner of the books you have ordered when they have been delivered to you. Once books have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Right for you to cancel your contract: You do not need to give us any reason for canceling your order. To cancel your order you must either notify us by e-mail or in writing. Once an order has been placed and confirmed, you may only then cancel the order if we are able to confirm from the seller that the order has not already been processed and dispatched. If you wish to cancel your order after your order has been processed or after you have received your order, then we will only cancel the order once the books in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the books delivered to you, we shall be entitled to deduct the cost of the books from your account. If you cancel your contract but we have already processed the books for delivery you must not unpack the books when they are received by you and you must send the books back to us at our contact address at your own cost and risk as soon as possible Once you have notified us that you are canceling your order, any sum debited to us from your account and/or debit/credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the books in question are returned by you and received by us in the condition they were in when delivered to you and less any charges or penalties incurred by us in processing your order. If you do not return the books delivered to you, we shall be entitled to deduct the full cost of the books from the amount to be re-credited to you. Right for us to cancel your contract: We reserve the right to cancel the contract between us if :- We have insufficient stock to deliver the books you have ordered We do not deliver to your area We no longer wish to deal with you If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your account or debit/credit card as soon as possible but in any event within 28 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered. Liability: If the books we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing at our contact address or via e-mail within 5 working days of the delivery of the books in question. If you do not receive books ordered by you within 21 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address or via e-mail of the problem within 21 days of the date on which you ordered the books, or within 7 days of the date of dispatch, which ever is sooner. If you notify a problem to us under this condition, our only obligation will be at our option :- To make good any shortage or non-delivery; or To replace any books that are damaged or defective; or To refund to you the amount paid by you for the books in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the books in question. You must observe and comply with all applicable regulations and legislation to purchase books from our site. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 7. CONTRACT BETWEEN US WHEN SELLING A BOOK If we buy a book from you the following terms will apply :- The Contract between us: We will confirm that your offer to sell a book or books to us has been accepted by sending an e-mail to you at the e-mail address you provide in your registration form. Our acceptance of your offer brings into existence a legally binding contract between us. Price: The prices payable for books that we buy are as set our in our website and will be confirmed in your Order Confirmation e-mail. All prices payable include the cost of delivery and packaging. Any discounts or special offers are applied to the whole order and not to specific books within the order. Where an order needs to be cancelled or substituted, which has originally received a discount or special offer, then the discount or special offer will be pro-rated across all the books within the order. Delivery of books by you: You will deliver the books ordered from you at your own cost to the address we give to you for delivery at the time we make the order. Delivery will be made by you as soon as possible after your offer is accepted and in any event within 7 days of your order. You will comply with our instructions for packaging and delivery as posted on our website. Right for you to cancel your contract: You may cancel the contract between us. If you do cancel our contract you must notify us by e-mail. Right for us to cancel your contract: We may cancel our contract with you for the books you are selling at any time providing the books are not sent and confirmed as sent on your account. We do not need to give you any reason for cancelling our contract nor will we have to pay any penalty. To cancel our contract we must notify you by e-mail. If you have sent the books before we cancel our contract then we do not have a right to cancel. Once we have notified you that we are cancelling our contract, any sum credited to you will be re-debited to your account as soon as possible and in any event within 5 days of cancellation of the contract. Liability: You represent to us that the books you have offered for sale :- Are accurately and fairly described, including format Do not to the best of your knowledge infringe any copyright or intellectual property of any third party Do not break the law Are in the condition stated by you. Are in your possession and available for immediate sale/dispatch Are priced according to our postage and packaging guidelines If the books you deliver are not what we ordered or are damaged or defective, or are not received by the recipient, or the delivery is of an incorrect quantity or does not take place within 14 days you will be responsible for the cost of returning the items and we shall be entitled to debit your account or recover any monies we have paid to you and any additional costs which we have incurred in relation to the order. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation. You must observe and comply with all applicable regulations and legislation to sell books to us. 8. SPECIAL OFFERS AND DISCOUNTS 3 for 2 Offers: Our ‘3 for 2 Offer’ promotion applies when you order 3 or more books from the SAME seller as part of the SAME order, and only where the particular seller is participating (displaying our 3 for 2 graphic) in the ‘3 for 2 Offer’. Our ‘3 for 2 Offers’ are displayed next to the individual book items and sellers participating within the offer also display the ‘3 for 2 Offer’ on their members profile page. For every 3 items bought from a seller who is offering a '3 for 2 Offer’, the lowest price item from that particular seller is free of charge No other items displayed on the website outside the '3 for 2 Offer' pages can be included in the 3 for 2 Offer Items from different sellers cannot be combined to be included as the ‘3 for 2 Offer’. The '3 for 2 Offer' promotion is independent of any other promotion or offer and can not be used in conjunction with any other offer or discount. Our '3 for 2 Offer' may be changed, amended or withdrawn at any time without prior communication If we have under priced or incorrectly discounted an item in error, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. Should this situation occur, you will be notified with the correct price so that you can then decide whether or not you wish to proceed with the order at the correct price. Returning Books purchased as part of a 3 for 2 Offer: Returning any item bought within a ‘3 for 2 Offer’ promotion will void the offer and refunds will be calculated on a piece by piece basis. We reserve the right to apply or remove any discounts or special offers received to the whole order and not to specific books within the order, therefore if a book purchased as part of a ‘3 for 2 Offer’ needs to be cancelled or substituted or refunded, which has originally received part of a discount or special offer, then the discount or special offer may be pro-rated across all the books within the order at our discretion. 9. THIRD PARTY WEBSITES You acknowledge and agree that We are not responsible for the availability of any third party Websites or material You access through the GreenMetropolis website, and do not endorse and are not responsible or liable for any content, advertising, products or services on or available from such Websites or material, nor for any damage, loss or offence caused, or alleged to be caused, by or in connection with use of or reliance on any content, advertising, products or services available on or available from such Websites or material. Any dealings between You and any advertisers or merchants found on or via the GreenMetropolis website, including payment for and delivery of products, services and any other terms, conditions, warranties or representations, associated with such dealings, are solely between You and the relevant advertiser or merchant. You agree not to hold Us liable for any loss or damage of any kind incurred as the result of any such dealings. Reference to third party sites may only be included in forum posts where a clear relevance to the thread in question exists, and must not be of a marketing nature. 10. INTELLECTUAL PROPERTY All copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the GreenMetropolis website shall remain at all times vested in Us or Our licensors. You are permitted to use this material or content only as expressly authorised in writing by Us or Our licensors and may not and agree not to assist or facilitate any third party to copy, reproduce, transmit, distribute, commercially exploit or create derivative works of such material or content. If You become aware of any such distribution or commercial exploitation, You agree to notify Us immediately. You acknowledge that by posting materials on the GreenMetropolis website You grant to Us and Our licensors and assigns an irrevocable, perpetual royalty free worldwide licence to use the materials within the GreenMetropolis website and in any other manner. The licence extends to copying, distributing, broadcasting, and otherwise transmitting, and adapting and editing the materials. 11. GREENMETROPOLIS'S RIGHTS Material which is posted on any forum is written by Users and We are not responsible for and give no endorsement of such material. We monitor the contributions and may respond to or comment upon communications by You and edit, refuse to post or remove any content from the forums in its absolute discretion. No failure to remove particular material constitutes an endorsement or acceptance of it by Us. To the extent permitted by law, We make no warranties, express or implied, as to the content of the GreenMetropolis website or the accuracy, timing or reliability of any information or statements contained therein, or statements, advice and opinions given by Users on the forums which are those of such Users only. We neither endorse nor shall be held responsible for the reliability or accuracy of the same and We are not responsible in any way for any injury, loss or damage which occurs as a result of an opinion expressed or information provided on the GreenMetropolis website. If You have any claim arising from the actions or statements of another User, You agree to pursue such a claim only against that User and not from Us. We will endeavour to provide the GreenMetropolis website using all reasonable care. To the extent permitted by law, We exclude all implied warranties as to quality, accuracy or fitness and We do not warrant that the material contained in the GreenMetropolis website, any of the functions contained in the GreenMetropolis website and the server will operate without interruption or delay or will be error free, free of viruses or bugs or is compatible with any other software or material. We reserve the right, at any time, to modify, alter, or update these terms and conditions of use, and You agree to be bound by any such modifications, alterations or updates which are posted on the GreenMetropolis website. We shall not be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with Your use of the GreenMetropolis website, whether direct or indirect, including, damage to software or hardware, damage for loss of business, loss of profits, or any other consequential loss. Nothing in these terms or conditions shall exclude or limit Our liability for death or personal injury resulting from the negligence of Us, our servants, agents or employees. 12. INDEMNITY You agree to indemnify Us, and/or any of Our affiliates and Our and their officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by You or any other liabilities arising out of Your use of the GreenMetropolis website. You agree to maintain and manage your GreenMetropolis Account and ensure your account is not overdrawn, should your account become overdrawn, then you agree to immediately rectify the situation by crediting sufficient funds to your account to ensure a credit or zero balance. 13. TERMINATION We shall have the right immediately to terminate Your use of the GreenMetropolis website if We determine in Our sole discretion that You have breached these terms and conditions or otherwise been engaged in conduct which We determine in Our sole discretion to be unacceptable. We have the right to terminate your account if your account becomes dormant, that is you have not accessed or used our account for a period of at least 3 years. We reserve the right to debit your account of any credit balance at the time of termination 14. FEEDBACK Should You wish to make any comments to Us about the GreenMetropolis website or if you have any questions relating to the same please use the Contact Us section of the GreenMetropolis website. 15. GENERAL Invalidity: If any of these terms and conditions are determined to be invalid or otherwise unenforceable by reason of the application of any law, such provisions shall be severed and deleted from these terms and conditions and the remainder of these terms and conditions shall continue to have full force and effect. Governing Law: These terms and conditions are governed by English law and both You and Us hereby submit to the non-exclusive jurisdiction of the English courts. Notices: Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at: GreenMetropolis.com, John Buddle Work Village, Buddle Road, Newcastle upon Tyne, NE4 8AW or sent to our e-mail address: CustomerSupport@greenmetropolis.com All notices from us to you will be displayed on our website from time to time or sent to your registered e-mail address.